Common troubleshooting to follow while facing any Pepperi issues

Please make sure that you have a good Internet connection while carrying out these procedures.

  • Perform a classic Sync. Wait until the Sync operation completes. Notice the change in the Sync Time (Should be current Date and time). Check if the problem is fixed.

    t1

  • Try to log out of your account. On you Pepperi home screen, go to ‘Settings’ (Top left) > ‘Your Name’ > ‘Log Out’. Log back in with your Email and Password. Check if the problem is fixed.

    t2 t3

  • Make sure the Pepperi app is running the latest version.

    From your iPad’s home screen, go to ‘App Store’ > ‘Updates’ tab. Check if there is an update for Pepperi app. (Apps with “Update” button on its right needs to be updated). Update if required. Check if the problem is fixed.

    t4 t5

  • Perform a hard Resync by going into ‘Settings’ > ‘Support Tools’ > ‘Resync’. Wait for the device to Resync. Come back to the same screen ‘Settings’ > ‘Support Tools’ > Check ‘Server Sync Time’ (Should be current Date and time). Check if the problem is fixed.

    NOTE: Please make sure you submit all your orders and do classic sync before you do the re-sync otherwise your orders which were not submitted will be lost. Keep in mind that hard re-sync will delete any orders/credits which are in creation (not submitted).

    t2a t6

  • Delete Pepperi app and Reinstall it from the app store.

    1. Tap and hold on Pepperi app until all the apps on the screen begin to jiggle.

      t7

    2. Tap ⓧ in the upper-left corner of the Pepperi app.

      t8

    3. Tap Delete to confirm deletion of the app.

      t9

    4. Tap the Home button to return the Home screen to normal.

    To Reinstall the Pepperi app.

    1. Tap the App Store icon to open it.

      t4a

    2. Search for "Pepperi - sales catalogue".

      t10

    3. Tap the "GET" button next to the app's name, then tap "INSTALL"

      t11

    4. Tap the Home button to return the Home screen

    5. Find Pepperi and login to your account

    Check if the problem is fixed.


    • If you experience any difficulties following these steps or if the Pepperi issue is not resolved, please contact us:

    Email: ITSupport@pcfsouvenirs.com
    OR
    Jay Patel - Phone: 905-477-9901 ext.7451
    Toll Free: 1-800-563-7678 ext. 7451