Policy
We sell our products to all customers as “non-returnable”.
However, there are instances where we must take returns and issue credits such as:
- Product that arrives damaged
- A chain store is reconfigured
- A customer has too much stock due to poor ordering practices.
- Chain stores such as Wal-Mart, Walgreens and CVS will return stock during slower periods, or during stock taking.
It is up to Sales Reps of these accounts to do everything possible to mitigate the risk of returns by staying in touch with the store managers.
Process workflow
Re-selling credited goods
In order to minimize the cost of return, Sales Reps are allowed to Resale the credited goods. Sales Rep must check if the Barcode is a custom one and in that case Sales Rep cannot resale the products as is and they must send them to PCF Warehouse for re-stickering or request new labels and re-sticker the products on their own. If the stickers/bar codes are not customized, Sales Reps are allowed to resale the products.
- Credit Code used is Overstock & Resale.
- Sales Rep takes goods and creates a sales order.
- Paperwork together with product is delivered to 2nd customer who signs the sales order and POD.
- All this paperwork is sent in together to Help Desk.